Frequently Asked Questions


Do you offer tours for large groups?

Certainly! If you notify us in advance of your arrival, we can arrange a narrated tour on your bus, offering insights into bulbs, planting techniques, history, or any questions you may have. We're enthusiastic about sharing our story and providing an informative and engaging experience for your group.

General Shopping

What do I do if I'm not satisfied with a product?

Your satisfaction is very important to us. If you are dissatisfied with any of our services or products, contact us within a reasonable time period so we can take steps toward an agreeable solution. Please visit our Refunds and Returns page for additional information on our policies.

How do I unsubscribe from the e-mail list?

To Subscribe: To subscribe to our email newsletter, enter your email address in the box below titled ""Get the Latest DEALS from Breck's"", or click the ""Free Newsletter"" link above and complete the form there. To Unsubscribe: To unsubscribe from our e-mail list, click on the Unsubscribe link located at the bottom of any of our e-mail promotions. Please allow five business days for your request to be processed.


If for any reason you aren't pleased with any product upon receipt, after planting or once it grows, contact us and we will help to set things right. To lend us a hand in resolving the issue, we kindly ask for a couple things: 1. ?? [Snap some photos of the bulbs that aren’t up to snuff. A picture is worth a thousand words and this helps us improve in the future.] 2. ?? Share your proof of purchase. This can be a copy of your receipt or a picture of the packaging.

What is the login for?

The login process is a security measure to insure that your details are kept safe. We suggest that when you place your first online order, you write down the login information and keep it in a safe place. You will need it to place online orders in the future. The login function also makes it harder for our website to be corrupted by spam messages and others.

I lost my password. Help!

Simply go to the My Account page and enter your Username. This is the email address you used when you first set up your account. We will send a new password to the e-mail address associated with your online account. We ask that you then edit your Account Details and update your password to something fresh and memorable. In the event that you set up your account using an email that is no longer in service, simply contact us toll-free at 1-888-804-8820, and our TASC team will help update your account.

Is it easy to buy online from TASC?

Certainly! Our online ordering system is safe, secure, and user-friendly. Explore our website to find a wide range of seed plugs, bulbs, tools, and other products. The site provides current prices, detailed information, and convenient features. Simply click on the menu above to browse our seeds.

Can I find TASC products in stores?

Yes. Our retail seed racks are on display in over 300 stores across Canada. To find a store near you, please visit our Store Locator page.


Do coupon codes have restrictions?

We offer customers the option of joining our VIP email list where we regularly announce discounts and provide special offers. However, some restrictions apply. As stated in each promotional email, we only allow one coupon to be used per order, and it cannot be combined with other offers or discounts. Customers must enter the code at checkout to receive the offer, and it cannot be used retroactively. If you’d like to join the list, simply click the button below that says “Sign-Up.”


What taxes apply to the different products?

Residents of British Columbia must pay 7% Provincial Sales Tax (PST) on all items purchased with a few exceptions. If you are a professional grower or have Aboriginal status, be sure to include your status number, and you will not be charged sales tax.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express and Discover cards. Your card will be charged at the time of placing your order. Click Here for more information about our Payment Policy.

Do you charge sales tax?

We charge sales tax on orders shipping to a number of states where we are required by law to collect tax. The amount of sales tax charged depends on products purchased, the shipping destination of the order, and the location from which orders are shipped. Some customers including farmers, resellers and others may be tax exempt. For more information about how to file for exemption and to see which states charge taxes, visit our Sales Tax page.


Are your products GMO?

No, none of our products are GMO, or genetically modified organisms. For more information please click here.

Are your bulbs and seeds treated?

Some of our seeds are coated with fungicidal treatment to protect them from pests and disease during the seeding and germination phases. NEED INFO FOR BULBS

Are your products heirloom/hybrid/organic?

We sell Heirloom, Open Pollinated and Hybrid seeds on our site, as well as Organic varieties. We do not sell any GMO products. Heirloom seeds will be listed as "Heirloom" in the product title and/or description and can be found under the Heirloom drop down menu at the top of our site. Anything that is not designated "Heirloom" can be assumed to be open pollinated varieties. Known hybrid varieties will be designated in the Fast Facts section of individual products. Organic varieties will be clearly labeled in the title of the selection, i.e. Arugula – “Rocket” (Organic) vs. Arugula – “Rocket”

How should I store my unused Seeds?

Proper storage is keeping the seeds in a sealed plastic bag or container to prevent insects, and in a dark, cool and dry place to prevent premature germination and other forms of decay. Do NOT store seeds in the refrigerator! We generally do not recommend storage if at all possible; the best option is to order in the same season that you intend to plant. However if you end up with left over seeds, you should be able to store through to the following season with favorable results. With proper storage, our seeds will lose less than 5% viability per year of storage.

I received my bulbs, now what?

When you receive your shipment of bulbs or perennial roots, we recommend unpacking and planting the products as soon as possible. Bulbs and Perennial Roots are perishable, and as such should not spend extended time in storage if at all possible. If it is necessary to keep bulbs stored for any length of time prior to planting, we recommend that you keep them in a dark, cool and dry location. It is not necessary to refrigerate most bulbs (with the exception of Lilies and Peony roots) but exposure to moisture, heat and light should be limited.

What is my Hardiness Zone?

Before planting, it is important to know your growing zone to ensure success and avoid unwelcome setbacks in your garden. Visit our Plant Hardiness Zone page to learn more.

Is that mold?

Coco retains moisture needed for germination; however, harmless fungus can grow because of this moisture. Sprinkle more carbon or cinnamon on coco to get rid of fungus as it can stunt plant growth. In addition, growing plants hydroponically or in soilless grow medium requires water soluble nutrients in order to be grown successfully. Water soluble nutrients are taken into the plant through their root systems. Over time, these nutrients can accumulate in the grow medium and form white specs, or appear like calcium deposits. You can get rid of this buildup by scraping it off and changing the water and adding moving air to your space.

How do I transplant my seedlings?

"Once your plant is established, you will need to fertilize it. Visit your local garden center for a healthy selection of organic nutrient offerings.

Payment & Taxes

When will my seasonal items ship?

"Seasonal items which include potatoes, spring flower bulbs, asparagus crowns, and onion sets begin shipping as soon as overnight temperatures are consistently above freezing in your region. SInce they are living goods we cannot ship them before this time or they risk being damaged due to frost.

When will products be delivered?

"After receiving your order, we process it and ship it as quickly as possible. You will receive an email as soon as your order has been shipped.

How are shipping charges calculated?

"We are committed to keeping shipping costs as low as possible, and we use a number of carriers to effect this. We use Canada Post, Canpar, and/or Purolator to select the best service for your order and your location. If you are concerned about shipping charges, please contact us prior to placing your order.

What areas do you ship to?

At this time TASC offers shipping to Canada only.

Holiday shipping timelines

"‘Tis the season for sharing gifts with friends, family, and loved ones. To make sure that all the gardeners in your life receive their gifts on time, please review our estimated holiday shipping deadlines below and place your order with lots of time to spare.

Can I have my bulbs shipped out of season?

No, we don't ship bulbs out of season. You can place an order for Spring or Fall planted bulbs at almost any time throughout the year, but bulb products are only available for shipment within their designated seasons. To see more information about our seasonal shipping, click here.

What if something is wrong with my order?

When you receive your order, please carefully check the contents. If anything seems wrong, missing, or out of place, contact us right away, and we will fix the problem in a timely manner. Our packing and shipping system has several levels of review to ensure accuracy and expediency. In the event of simple human error, we will be happy to work towards a speedy and agreeable solution.

Do you offer international shipping?

We are unable to accommodate International shipping. Due to the nature of our product, there are some very strict regulations and fees placed on export practices.

Can you delay my shipping?

Our team packs orders as they come in pending product availability. Consider waiting to place your order, or send your package to a friend who is able to receive it instead.

I used the wrong shipping address. Can I change it?

Email our team asap noting your order number and proper shipping address. We'll do our best to catch your package before it's out the door. Our warehouse works quickly, and we may not be able to catch your order. A Customer Service Associate will get back to you promptly to best deliver the one-on-one service.

I'd like to alter or cancel my order

If you have not received a tracking notice, email us to cancel your order. If your order has already shipped, you will not be able to cancel or otherwise alter your order.

Shipping Policy

"Please allow 1 to 2 business days (Mon-Fri) for us to receive and process your order. We send a shipment notification email to the inbox provided at checkout with a tracking number as soon as your package ships.

How do you ship items?

"Standard shipping for both seeds and bulbs is through Canada Post. Seed orders ship from our facility after a handling period of 2 to 5 business days, while bulbs ship according to your growing zone (view the zone shipping schedule here). Once shipped, items generally take approximately 2 to 4 days in transit.

Where's my order?

"Allow 1 to 2 business days (Mon-Fri) for us to receive and process your order. You’ll get a shipment notification email with a tracking number as soon as your package ships.

Return Policy

What is your return policy?

"We stand behind our products, so if a kit isn’t growing as expected or something is wrong with your order please reach out. Our team will respond quickly to help troubleshoot and send replacement components as needed so you can try, try, try again as part of our Thrive Promise. Reach us at To start your hassle-free return, click here.

Customer Service

How do I contact Customer Service?

For assistance, contact our Customer Service Team via email or through the Contact tab. Talk to you soon!

Growing Troubleshooting

Why isn't my Pre-Seeded Grow Kit growing?

Most seeds take about 10 days to germinate, though a handful can take significantly longer until they sprout or show any green. When in doubt, check that the space your plant is growing in gets full sun (direct sunlight for more than 6 hours a day), that the area isn’t chilly for your seed type, and that your planter is sufficiently hydrated for the seed type.