Refund Policy

Simply email info@tascllc.com as soon as possible. As long as the order in question has not been processed for shipment, a full refund will be issued within 5-7 days. If the order has already been processed for shipment, we unfortunately can not cancel the order.

Once an order is placed, we cannot add or subtract items. If you would like additional items not included in your original order, please place a new order. We are unable to combine shipping on orders placed separately.

If you’d like to submit a claim under the grow guarantee please submit a claim…..If you feel there was a failure to grow due to a product quality issue, we want to hear about it.

Gardening is dependent on so many factors and at times can be both challenging and rewarding. TASC provides planting instructions and requirements needed for each item on our website. Please refer to each item's page to ensure the item(s) purchased are best suited to your individual growing conditions and climate. Additionally, you can reference our Grow Guide and Grow Guarantee.

If an item fails to grow, please contact us at info@tascllc.com during the first growing season*. Sometimes blooms are affected by garden and weather conditions. But if your plant fails to grow, we want to hear about it.

Send us a photo of the plant that did not meet your expectations along with your proof of purchase. This can be your order number, a copy of your packing slip, retailer receipt, or a picture of the packaging.

• A TASC representative will work with you to help determine the cause of failure. This investigation may require the unearthing of the item(s).
• If an item fails to grow due to extreme weather, neglect or for products grown in a zone/climate that is conflicting to what TASC recommends we will be happy to offer advice for better gardening success in the future, but will not be responsible for replacements or refunds.
• If the failure to grow is due to poor quality standards, a merchandise credit will be issued in the amount paid for the item,or its proportionate value within a collection, less shipping costs.

*The first Growing Season is the season in which your plants grow after planting. As an example, if you plant fall bulbs such as Tulips, their first growing season is that coming spring.

Sometimes blooms are affected by garden conditions. Other times, it could be a packing error (yikes!). But if the wrong thing grows, we want to hear about it. Reach out to us at info@tascllc.com and send us a photo of the plant that did not meet your expectations along with your proof of purchase. This can be your order number, a copy of your packing slip, retailer receipt, or a picture of the packaging. A TASC representative will reach out to discuss product replacement, credit or refund options.

We do our very best to guarantee that your bulbs and seeds will arrive in healthy condition per our Grow Guarantee. However, bulbs are living products, and various factors such as weather, storage and transit can unexpectedly affect their quality. Either way, not to worry - we are committed to making it right.

Reach out to us at info@tascllc.com right away and send us a photo of your damaged item(s) and proof of purchase. This can be your order number, a copy of your packing slip, retailer receipt or a picture of the packaging. A TASC representative will reach out to discuss product credit or refund options.

If, at the time of shipping, any item(s) which your order originally contained is no longer available or are found to be in a condition which is unacceptable to us, a TASC representative will reach out to you with a suggested substitution. If a substitution is not available, or not wanted, we will ship the remainder of the order without the unavailable item(s). A refund in the amount paid for these item(s) will be applied to the original form of payment within 5-7 business days.

If, at the time of shipping, any item(s) which your order originally contained is no longer available or are found to be in a condition which is unacceptable to us, a TASC representative will reach out to you with a suggested substitution. If a substitution is not available, or not wanted, we will ship the remainder of the order without the unavailable item(s). A refund in the amount paid for these item(s) will be applied to the original form of payment within 5-7 business days.

If there are any concerns or discrepancies with an order upon receipt, please contact info@tascllc.com within 5 business days of delivery.

If there are any concerns or discrepancies with an order upon receipt, please contact info@tascllc.com within 5 business days of delivery.

• Tracking information is sent via email to all customers when each package is shipped. If a package does not arrive but shows proof of delivery, it is the customers responsibility to to reach out to the carrier for more information or to file a claim.
• If the package is determined to be lost or damaged in transit, TASC will file a claim and ship a replacement package. If item(s) within your order are no longer available, a refund or a credit will be issued in the amount paid.
• Confirmation emails are sent with all orders placed. Please verify the shipping address is correct. If incorrect, please contact us at infor@tascllc.com with the corrections needed before the package is shipped. If an incorrect address is entered and the package is shipped before corrections are made, TASC will not be liable for reshipment to the correct address.